Frequently Asked Questions
Everything you need to know about your Ibex experience.
What materials are used in Ibex apparel?
We specialize in premium, sustainably sourced fibers including high-grade Merino wool and organic cotton to ensure durability and comfort.
How long does shipping take?
Standard domestic orders typically arrive within 3-5 business days. International shipping varies by location but generally takes 7-14 business days.
What is your return policy?
We offer a 30-day hassle-free return policy. Items must be in their original condition with tags attached to qualify for a full refund.
How do I find the right size?
Each product page features a detailed sizing guide. If you are between sizes, we generally recommend sizing up for a more relaxed fit.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible payment options via Klarna and Afterpay.
Are your manufacturing processes ethical?
Yes, we partner exclusively with Fair Trade certified factories to ensure safe working conditions and fair wages for all garment workers.